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Quality Assurance

Quality Assurance Program

Cleanmatters Janitorial Services Ltd. is a recognized service provider in the Janitorial and Housekeeping Services Industry. Quality Assurance Programs have been established by Cleanmatters Janitorial Services Ltd. to ensure all janitorial and housekeeping services are provided in a professional, objective and realistic manner. Systematic inspection practices are used to measure performance against client requirements and to continually improve on levels of service to our clients.

Cleanmatters Janitorial Services Ltd. prepares a Quality Assurance Plan for each janitorial and housekeeping client. The Plan includes procedure, methods and frequencies for all required maintenance and housekeeping tasks. For each task a Quality Standards defines the expected results to be achieved from the performance of the task.

Health and Safety Program

Cleanmatters Janitorial Services informs all its workers about hazard information as it is received from our suppliers. This includes MSDS information as well as product bulletins and other information.

As we become aware of published information from government, industry and trade associations we ensure our employees are aware of this information.

Through our Joint Health and Safety Committee, we do follow up to ensure our workers have understood their training and information sessions. This includes review and monitoring of reported incidents and recommendations for additions training where the Committee determines it is required.

Our Health and Safety Program is reviewed annually in consultation with our joint Health and Safety Committee.

Safe Work Procedures

Safe work procedures describe what employees should do to protect their health and safety when performing a specific task.

All jobs have standard operating procedures. These procedures include the following where applicable

1. Type of Personal Protective Equipment (PPE) to be used.
2. Emergency evacuation.
3. Electrical safety procedure.
4. Materials handling and use.
5. Safe operation of equipment

Workplace Hazardous Materials Information System (WHMIS) Training and Monitoring

All our employees and supervisors are thoroughly trained on a regular basis with reference the do's and don'ts of the products that they use. The employees and supervisors are trained by a representative from a reputable supplier of our cleaning materials.

Training
Our personnel undergo in-depth interviews and are carefully screened for character, temperament and dedication. Only those with a satisfactory work history will be considered for employment. Cleanmatters Janitorial Services Ltd. believes that employee training is one of the most important ingredients in a high-quality, efficient and cost effective cleaning program. To achieve this all hourly personnel will complete an extensive training program prior to being assigned to your account. This program will act as a refresher course for experienced personnel.

Uniforms
Our personnel are neatly attired at all times in matching work shirt and work pants. Duster coates and smocks are provided as required in accordance with the task to be accomplished. A Cleanmatters Identification Badge is worn on the uniform to clearly identify each individual.

Code of Ethics

We at Cleanmatters do not tolerate any discrimination of any kind. Our people are trained in human behavior, sexual harassment and the respect of all employees.